Class fees are non-transferable and non-refundable.

Up to 1 week before the class: A full refund minus a $30 cancellation fee due to credit card fees.

Less than 1 week before a multi-week class: Refunds minus a $30 cancellation fee will only be given for illness or injury, with a doctor’s note. Changes in job, vacations, or life priorities are not included.

No refunds will be given after a multi-week class has begun or on giftcards, including emails sent on the day a class begins.

No refunds will be given for missed one-time classes or workshops, regardless of reason.

Teambuildings are fully refundable (minus a $75 fee to cover credit card fees) up to one week before the event. After that date the fee paid becomes non-refundable. Headcount is adjustable up to one week in advance.

STUDENT RULES

1. All work must be picked up in person by you or a friend; we do not mail pieces.

2. Students will not load, unload or operate the pottery kilns. 

3. Long hair is to be tied back. Open-toed and open-heeled shoes are not permitted in the studio.

4. Students are not permitted to use equipment whose use has not been previously taught in class. 

5. Students are responsible for leaving the studio in a clean condition. Clean all tools and return them to their appropriate storage areas. Wipe down all wheels, wedging areas, and equipment you use.

6. Do not touch or move any clay projects that do not belong to you. If you need to move a piece, please ask a staff member.

7. Students are not capped on clay quantity and will use both new and recycled clays.  Clay from outside sources is NOT permitted in the studio.  Students are not permitted to bring their own glazes or underglazes.

8. Smoking is not allowed inside the studio, within 25 feet of the entrance, or on the roof.

9. Students are not permitted on the roof.

10. All pieces will be fired and ready for pick up approximately 10 days from the final class session.

11. Fired work must be picked up from Hickory Clay no later than 30 days after student has been notified that they are complete. Hickory Clay is not responsible for any work left longer than 30 days. It is the student’s responsibility to pick up their work. We do not mail pottery.